Privacy Policy
This policy provides a full description of how your personal information is collected, stored, and kept secure on the cd33 platform. Please read it carefully.
This privacy policy sets out our commitment and responsibilities regarding the management of personal information of cd33 platform users. When you register, log in, or use any service on cd33, you are considered to have accepted the terms of this policy.
We believe every user's privacy is a fundamental right. cd33 respects this right and does not sell or transfer your information to third parties without authorisation. All our operations are conducted in accordance with international data protection standards.
What Information We Collect
cd33 collects various types of information to run its services properly. The purpose of collection is always specific, and we do not collect information beyond what is necessary.
1.1 Registration and Identity Information
When you open an account, your full name, date of birth, national ID number, mobile number, and email address are collected. A copy of a government-issued ID may also be requested as part of the age verification and KYC (Know Your Customer) process. cd33 ensures that all users are aged 21 or above.
1.2 Financial and Payment Information
Your payment method details are recorded to process deposits and withdrawals. This includes bKash, Nagad, Rocket, and Upay account numbers as well as bank account details. Complete card or account information is never stored directly on our servers — payment gateway tokenisation is used instead.
1.3 Usage and Technical Information
When you use the platform, certain technical information is collected automatically, such as:
- IP address and device type
- Browser and operating system information
- Session logs and login timestamps
- Game play history and betting records
- Cookie and local storage data
This information is used to ensure security, prevent fraud, and improve service quality.
Purpose of Information Use
cd33 uses collected information only for the specific purposes listed below. No information is used for any other reason beyond these.
2.1 Account Management and Verification
Identity-related information is used to verify your identity, maintain account security, and provide services such as password recovery. This information is also required to meet age verification and KYC requirements.
2.2 Processing Financial Transactions
Payment information is used to process deposits, withdrawals, and bonuses. Financial transaction records are required to be kept for a specified period as part of Anti-Money Laundering (AML) compliance.
2.3 Customer Support and Communication
Contact information is used to resolve your issues, send service-related notifications, and communicate important updates. cd33's support team is available 24/7 in both Bengali and English.
2.4 Security and Fraud Prevention
Technical information is used to detect unusual activity, identify multiple accounts held by the same person, and prevent the use of bots or automated tools.
2.5 Service Improvement
cd33 analyses overall user behaviour (without individual identification) to improve its service quality, navigation, and content. No individual's name or identity is used in this analysis.
Information Disclosure and Sharing
cd33 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
3.1 Service Provider Partners
Necessary information may be shared with trusted third parties for payment processing, identity verification, and managing technical infrastructure. Confidentiality obligations are included in agreements with these partners, and they may only use the information for the specified purpose.
3.2 Legal Obligations
Certain information may need to be disclosed to comply with applicable laws in Bangladesh, court orders, or instructions from regulatory authorities. In such cases, we disclose only the minimum information required.
3.3 Fraud Prevention
Reporting information to the relevant authorities in cases of suspected serious fraud or money laundering is part of cd33's legal responsibility.
Information Retention and Deletion
cd33 retains your information only for as long as it is needed. The retention period depends on the type of information and legal requirements.
4.1 While Your Account Is Active
Identity, payment, and gaming information is retained throughout the period your account remains active. This is necessary for uninterrupted service and security.
4.2 After Account Closure
Even after an account is closed or deactivated, financial transaction records are retained for a specified period due to legal obligations. Once that period ends, the information is securely deleted.
4.3 Requesting Deletion of Information
You may request deletion of information held beyond legal retention requirements by contacting our support team. We will review and act on such requests within a reasonable time.
Information Security Measures
cd33 keeps your information secure through both technical and organisational security measures.
5.1 Technical Security
- All communications are secured with SSL (Secure Sockets Layer) encryption
- Sensitive information is stored with AES-256 encryption
- PCI DSS standards are followed to protect payment information
- Firewalls and intrusion detection systems are in place
- Regular security audits and penetration tests are conducted
5.2 Organisational Security
- Only authorised staff can access user information
- Staff receive regular training on data protection
- Every instance of information access is logged and reviewed
Cookies and Tracking Technologies
cd33 uses cookies to improve user experience and ensure platform functionality.
6.1 Types of Cookies
Essential Cookies: Used to maintain login sessions, carry out security checks, and temporarily store form data. The platform cannot function properly without these.
Functional Cookies: Used to remember language preferences, display settings, and recent activity.
Analytics Cookies: Used to understand how many times a page has been visited or which features are used most — entirely anonymously.
6.2 Cookie Controls
Cookies can be controlled or deleted from your browser settings. However, disabling essential cookies may cause core services such as login or payment to stop working properly.
Your Information Rights
As a cd33 user, you have certain fundamental rights over your own information. cd33 respects these rights and supports you in exercising them.
7.1 Right to Access Information
You have the right to know what information we hold about you. Most information can be viewed from the profile section after logging into your account. A request for complete information can be made through the support team.
7.2 Right to Correct Information
You have the right to correct any errors in your registered information. Re-verification may be required for changes to identity-related information.
7.3 Right to Delete Information
You have the right to request deletion of information held beyond legal retention obligations. cd33 will verify and take the necessary action in response to such requests.
7.4 Right to Object to Processing
You have the right to object to the processing of your information for specific reasons. You may withdraw consent at any time, particularly in the case of marketing or profiling.
Read our Responsible Gaming Guidelines to learn about your rights and self-exclusion options related to responsible gaming.
Protection of Minors' Information
cd33 strictly does not provide services to anyone under the age of 21. If any person registers using false information, their account will be closed immediately and all associated information will be deleted.
We do not knowingly collect or store information from anyone under the age of 21. If it comes to our attention that a minor's information has been collected by mistake, it will be deleted immediately.
Policy Changes and Updates
cd33 reserves the right to amend this privacy policy as needed. If any significant change is made, you will be notified via your registered email or through a notice on the platform.
Continued use of the platform after an updated policy takes effect will be taken as acceptance of the new policy. We therefore recommend reviewing this page regularly.
Visit the Terms and Conditions page for a full understanding of the other terms governing our services.
Contact for Privacy Matters
If you have any questions about this privacy policy or wish to exercise your information rights, please contact our support team.
Any privacy-related questions can be answered via 24/7 direct chat — in both Bengali and English.
Formal requests for deletion or correction of information can be sent by email. Address: [email protected]